Information We Collect
Personal Information
- Full name, date of birth, and gender
- Mailing address, phone number, and email address
- Insurance information and member ID numbers
- Payment and billing information
- Government-issued ID when required by law
Health and Medical Information
As a licensed pharmacy, we collect health information necessary to fill prescriptions and provide pharmacy services:
- Prescription information and medication history
- Diagnosis codes and prescribing physician information
- Allergy and drug interaction history
- Health conditions relevant to your medications
Website Information
- IP address and browser type
- Pages visited and time on site
- Device type and operating system
How We Use Your Information
We use your information only for legitimate pharmacy and business purposes:
- Filling and verifying your prescriptions
- Communicating with your prescribing physician
- Processing insurance claims and billing
- Providing medication counseling and therapy management
- Sending prescription refill reminders (with your consent)
- Complying with federal and Michigan state pharmacy regulations
- Responding to your questions and requests
We Do Not Sell Your Personal Information
Fenkell RX Pharmacy does not sell, rent, lease, share, or transfer your personal information — including your name, phone number, mailing address, email address, or health information — to any third party, affiliate, or partner for marketing, advertising, or lead generation purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not use your personal information to build advertising profiles or target you with ads on third-party platforms.
Any communications you receive from Fenkell RX Pharmacy are limited to: prescription-related notifications, health reminders you have opted into, and responses to your direct inquiries. You may opt out of any communication at any time by calling us at (313) 519-5700.
Your HIPAA Rights
As our patient, you have the following rights regarding your protected health information:
- Right to Access: Request a copy of your prescription records
- Right to Amend: Request corrections to inaccurate information
- Right to an Accounting: Request a list of disclosures we have made
- Right to Restrict: Request restrictions on use or disclosure of your PHI
- Right to Confidential Communications: Request we contact you in a specific way
- Right to a Paper Copy: Receive a printed copy of this policy at no charge
To exercise any right, contact us at (313) 519-5700 or visit 18360 Fenkell Ave, Detroit, MI 48223.
Data Security
We protect your information with administrative, physical, and technical safeguards per the HIPAA Security Rule and FTC data security standards:
- Encrypted electronic prescription systems
- Secure storage of physical prescription records
- Staff access limited to need-to-know basis
- Regular security training for all pharmacy staff
- Secure disposal per Michigan pharmacy retention laws
In the event of a data breach affecting your unsecured health information, we will notify you, the U.S. Department of Health and Human Services (HHS), and media if required — in accordance with the HIPAA Breach Notification Rule and the FTC Health Breach Notification Rule.
Children's Privacy
Our pharmacy serves patients of all ages including minors. For patients under 18, we handle all health information in accordance with HIPAA minor privacy rules and Michigan law.
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through our website in violation of the Children's Online Privacy Protection Act (COPPA).
Michigan Residents
Michigan residents have additional rights under the Michigan Public Health Code and Michigan pharmacy regulations. Your prescription records are confidential under Michigan law. We comply with all Michigan Board of Pharmacy regulations regarding the confidentiality, retention, and disposal of prescription records.
Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be posted on this page with a revised effective date. Continued use of our pharmacy services after changes constitutes acceptance of the updated policy.
A printed copy of our current Notice of Privacy Practices is available at no charge — just ask at the pharmacy counter.
Contact Us
Questions about this policy or to exercise your privacy rights:
Address: 18360 Fenkell Ave, Detroit, MI 48223
Phone: (313) 519-5700
File a Complaint
If you believe your privacy rights have been violated, you may contact any of these agencies:
We will never retaliate against you for filing a complaint.